Dear Clients: As Ontario begins to reopen and restart more businesses, Registered Massage Therapists (RMTs) are now able to gradually resume providing massage therapy treatments. As someone who has accessed massage therapy treatments in the past and hopes to access it in the future, you may be wondering what you can expect from a massage therapy treatment in the midst of a pandemic. We hope that this guideline will help you feel safer and more confident as you access massage therapy care during this unprecedented time.


Please be aware that just because RMTs can reopen, it does not mean your RMT will be reopening immediately. Many RMTs are still working on fulfilling all of the new requirements that they need to fulfill to keep you safe, and will only reopen once they have the necessary personal protective equipment and have implemented the necessary cleaning and sanitation procedures. Other RMTs will be delaying reopening due to a variety of personal concerns. This is intended to give you an idea of what to expect once your RMT does reopen.

As always, if you have any questions or concerns, the best thing to do is to contact your massage therapist directly.

   –Registered Massage Therapists’ Association of Ontario (RMTAO)



Updates will be ongoing, please check back often. Updated on June 21st, 2020.


Your Massage Therapy appointment experience will now feel and look different at In Balance Massage Therapy.


Going forward this will be our new standard procedure when coming in for treatments:


Before Your Appointment

There will be some changes to the way appointments are scheduled and some new procedures for arriving to your appointment to keep you safe.

  • Be patient and assess your own needs. As RMTs we are required to prioritize clients with more essential/urgent care needs first. I will be booking those appointments in starting on June 15th, please contact me if you are in urgent need. If you had an appointment that was cancelled from mid March through May please contact me now to make arrangements to book in.

  • When booking an appointment at our clinic I will perform a risk assessment by virtually pre-screening you for Covid-19 symptoms. This will be arranged 48 hours before your appointment. At this time I will also assess your need for massage vs. the risk associated with Covid-19. If you have symptoms of Covid-19 you will not be provided with massage therapy care, and will be directed to a local public health unit.

  • The day before your appointment if you are experiencing symptoms or have come in contact with someone you believe to be infected, please contact me directly to reschedule your appointment. Clients suspected of being infected will need to self-isolate for 14 days before being eligible to request another appointment. Please consult the self-assessment tool for a list of symptoms (

  • You will notice that there is more time between available appointments. I can no longer book back-to-back appointments. Added time between clients to clean and sanitize treatment rooms and restroom means I will see less clients per day. Please bear with me when I offer you an appointment time, I can no longer be flexible with my start times as i have always done, instead I now have set start times to coordinate with my coworkers so that clients are unlikely to arrive at the same time.

  • Ask me if you would like to know about all public health measures they have implemented. 

When you arrive

  • When you arrive at our clinic, please look for the GREEN SIGN just to the right of the orange door. When it is suitable to “Come In” the green sign will let you know I am ready for you, otherwise a RED SIGN stating “Please wait” will be in the window. For now, the clinic door will be locked between appointments. These measures are in place to help to avoid clients from crossing paths. If you arrive at the same time as another client please text me to let me know you have arrived and i will let you know when you can come in.

  • Upon arrival, we are asking that our clients use hand sanitizer immediately. Please try to use the restroom before you arrive. If you would prefer to wash your hands, I will open the restroom door for you. 

  • I am asking that you arrive to your appointment alone. If you have a guardian or care giver with you, you must tell me in advance. We no longer have a waiting area and we now have a visitor log for anyone who does not have a scheduled appointment will be asked to sign in (name, contact number and time in/time out). This is to help assist Public Health with contact tracing. All visitors are required to wear a mask

  • All of our clients must wear a mask when they enter the clinic and for the duration of your treatment. I have a few masks on hand you can purchase if you do not bring one with you, or you may borrow a reusable cloth mask donated to our clinic by Canada Sews and local a seamstress. If you have any concerns about wearing a mask, contact me in advance. If you cannot wear a mask due to a chronic, existing, non-infectious respiratory condition, together i will do a risk assessment to determine next steps.

  • After entering the clinic, you will then be screened again for Covid-19 symptoms to ensure your status has not changed and sign a waiver for treatment. At this time I might take your temperature with a touchless thermometer.

  • I will be wearing the required personal protective equipment at all times.

  • You will see that the waiting room looks a bit different. Most of the chairs have been removed, the remaining chairs are spaced two meters apart. The water service and magazines have been removed. There is plexiglass on the desk.

  • You will see informational posters and instructional sheets displayed in the clinic and in the restroom. Please notice. These include the signs and symptoms of Covid-19, what to do if one is at risk, and how to limit transmission, signage reiterating the requirement to wear a mask and how to wash or disinfect your hands before proceeding.

During your appointment

While the treatment will remain as normal as possible, there will be a couple of changes.

  • You will be asked to wear your mask during the treatment.

  • I will also be wearing a mask at all times.

  • You may need to request a blanket

Behind the scenes

  • Changing linens and blankets between clients (which was done before). The will be washed and dried on the highest heat setting possible.

  • Cleaning and disinfecting high touch surfaces (e.g. light switches, door knobs, counter tops, etc.) at least twice per day.

  • Disinfecting the treatment room and all of its equipment between every client. This includes but is not limited to the massage table, stool, covered pillows, oil bottle and face cradle. Face cradle covers are changed after each patient (We've always done this). Please avoid touching random things (for example, the walls) in my massage room if possible, if you do please let me know.

After the appointment

  • You have gotten paper receipts in the past, now I will aim for paperless receipts to discourage touching any shared surfaces. Make sure I have your current email address, text me with it in advance.

  • Payments for your treatments. We are asking everyone to please use e-transfer to send payment for your treatment directly to your therapist. We have a debit machine for contactless transactions, debit preferred before credit cards.

  • After the appointment I will wash my hands (including forearms and elbows) with soap and water before and after disinfecting. I will then clean and disinfect anything used during the appointment.

  • While you are not receiving massage therapy treatment, you should maintain a 2 meter distance.

Although the treatment environment and the procedures you are expected to follow might be a little different than before, what remains the same is my commitment to the health and safety of you, my clients.

  • Booking urgent/emergency and appointments that were cancelled March - May starting on Monday, June 15th.

  • Clients of Lynda, I have opened my practice as of June 15th 2020

  • Clinic opening date: Officially on THURSDAY, JULY 2nd.

  • New clients can book in starting on Monday, June 15th with Brad Hartwell, RMT


If you have any questions regarding anything please don't hesitate to contact me directly 24/7 (my ringer is off),

or call the clinic at 905 646 4268 (please leave a message, as we do not have a receptionist)

Lynda Chatelaine Stouck, RMT

905 325 6413

PS. On a very personal note, please be aware that my husband is still in the middle of the immigration process which means he does not have access to healthcare in Ontario as you do. We pay out of pocket just to walk through the doors at the medical center as well as any testing or procedures he needs. Please do not book an appointment with me if you are sick. Please, just wait. All of these new protocols are in place to keep everyone safe and healthy. Thank you for your understanding.

© 2019 Lynda Chatelaine Stouck, RMT. 27 Secord Drive, St. Catharines, ON L2N 1K9.    Proudly created with

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